Return, Replacement, and Refund Policy

Last Updated: 21 July 2026
 

Thank you for shopping with Ryunix. Please read this policy carefully before making a purchase.
 

1. General

All purchases made through the Ryunix website are considered final.

Customers are encouraged to carefully review product specifications, compatibility, and order details before completing their purchase.
 

2. Eligible Returns & Replacements

A return or replacement request may be accepted only if:

• The incorrect product was delivered.

• The product arrived damaged during shipping.

• The product has a verified manufacturing defect upon arrival.

All requests must be submitted within 48 hours after delivery.

Customers must provide:

• Order number

• Proof of purchase

• Clear photos or videos showing the issue

• Photos of the product packaging

Products must be returned in their original condition, including all accessories, manuals, packaging, and promotional items (if applicable).
 

3. Non-Eligible Returns

Returns, replacements, or claims will not be accepted for:

• Change of mind

• Incorrect product selection by the customer

• Minor cosmetic imperfections that do not affect product functionality

• Damage caused by misuse, negligence, accidents, liquid exposure, improper installation, or unauthorized modifications

• Products that have been repaired or altered by unauthorized parties

• Products with missing accessories or damaged packaging caused after delivery
   

4. Refund Policy

Ryunix does not provide refunds for completed purchases.

Refunds will only be considered if:

• Required under applicable laws; or

• Ryunix is unable to provide a replacement for a confirmed defective or incorrectly shipped product.

Where approved, refunds will be processed through the original payment method whenever possible.
 

5. Warranty Claims

Products covered by warranty should be processed through Ryunix's warranty claim procedure.

Warranty periods and coverage vary depending on the product category.

Please refer to the warranty information provided with each product or contact customer support for assistance.
 

6. Inspection Process

All returned products will undergo inspection by our technical team.

Ryunix reserves the right to approve or reject any claim based on the inspection results and compliance with this policy.
 

7. Return Shipping Costs

If the claim is approved due to a shipping error or manufacturing defect, Ryunix will cover the applicable return shipping costs.

For claims that do not meet the eligibility requirements, all shipping costs shall be the responsibility of the customer.
 

8. Contact Us

For assistance regarding returns, replacements, warranty claims, or other inquiries, please contact our official customer support team.