Shipping Policy
Last Updated: 21 July 2026
Thank you for shopping with Ryunix. Please review our Shipping Policy before placing your order.
1. Order Processing
Orders will be processed after successful payment verification.
Processing time is generally 1–2 business days, excluding weekends, public holidays, and promotional periods.
Processing times may be extended during major sales events or due to unforeseen operational circumstances.
2. Shipping Coverage
Ryunix currently ships throughout Indonesia using trusted courier partners.
Please contact customer support if have any issues.
3. Shipping Fees
Shipping costs are calculated automatically during checkout based on:
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Delivery destination
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Package weight and dimensions
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Selected courier service
Free shipping promotions may apply during selected campaigns.
4. Estimated Delivery Time
Estimated delivery times are as follows:
• Jabodetabek: 1–3 Business Days
• Java: 2–5 Business Days
• Bali & Nusa Tenggara: 3–7 Business Days
• Sumatra: 3–7 Business Days
• Kalimantan: 4–8 Business Days
• Sulawesi: 4–8 Business Days
• Papua & Maluku: 5–10 Business Days
Delivery estimates are provided by the courier and may vary due to weather conditions, public holidays, operational delays, or force majeure events.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number using the contact information provided during checkout.
6. Failed Delivery
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address, refusal to accept delivery, or recipient unavailability, additional shipping charges may apply for reshipment.
7. Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect, please contact our customer support within 48 hours of receiving your package.
Please provide:
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Order number
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Photos of the package
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Photos of the affected product
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A brief description of the issue
Our team will review your request and provide an appropriate resolution.
8. Force Majeure
Ryunix shall not be held responsible for shipping delays caused by events beyond our reasonable control, including natural disasters, severe weather, government actions, strikes, public holidays, or courier service disruptions.